Support

Flip - snap it. price it. flip it.

Frequently asked questions

How accurate are the prices?

Prices are based on live marketplace search data pulled at the time of your scan. Real sold listings are prioritised over asking prices.

Does adding more photos help?

Yes. Extra photos of tags, labels, size markings and damage help the AI identify your item more precisely for a better price estimate.

Why does analysis take a while?

Flip searches multiple UK marketplaces in real time - usually 15-20 seconds.

Which platforms does Flip support?

eBay, Vinted, Depop, Facebook Marketplace, Gumtree, StockX, Vestiaire Collective, Etsy, Shpock, Preloved, Ziffit, Music Magpie, and CeX.

Is my data private?

Photos are sent to our AI provider for analysis only and are never stored on our servers - your scan history lives on this device. Some account data (like your credit balance and any price alerts you set) is stored securely so the app can work across sessions. See our Privacy Policy for details.

How does the credit balance work?

Flip is pay-as-you-go, not a subscription - there's nothing to cancel. New accounts get a one-time free credit grant, and you can top up any time from Account → Balance. Top-ups don't expire.

How do I delete my account?

In the app: Account → Profile → Delete Account. If you no longer have the app installed, see our account deletion page.

Still need help?

Email hello@useflip.co.uk and we'll get back to you.